Return and Cancellation Policy

All of our products we offer carry a 30-day unconditional money-back guarantee unless otherwise specified. If you are not satisfied with any products purchased from this website, you may return it at your expense within 30 days of the purchase date by the conditions stated below.

Product Return Policy Information

THERMAL BALLS THAT HAVE BEEN HEATED OR DAMAGED BY THE USER ARE NON-RETURNABLE AND NON-REFUNDABLE, NO EXCEPTIONS. We DO accept Returns for Products even if the product is opened as long as it is undamaged. If you purchase thermal balls and the balls have been improperly heated or damaged in any way, they are non-returnable. We do not charge a restocking fee. Returns that do not include the RMA number or are received at the improper address will be returned to the sender at the senders expense.

Although there is free shipping on some orders, the actual shipping charges which have been incurred will be deducted from the original purchase before refunds/credits issued. Shipping charges are NOT refundable! Orders which are refused at delivery will be assessed all of the applicable fees listed above - including our incurred shipping fees. Credits are not issued until the product is received back into our shipping facility. The terms of this guarantee are subject to change with or without notice.

Steps to complete an RMA (Return Merchandise Authorization)

Please Follow These Simple Steps to Complete a Return Refund Request

  1. Call our Customer Service Department at 1.877.667.2225 to obtain a Return Merchandise Authorization number (RMA) and mail your package(s) to the following address:

    The BackStrap
    RMA#
    18181 Butterfield Blvd., Suite 180
    Morgan Hill, CA 95037.

  2. Write your reason for returning the product and the RMA number on the sales receipt you received with your order or a copy of the sales receipt.
  3. The RMA number MUST be written underneath your return address at the top left of the package being returned.
  4. Mail back the remaining product PROMPTLY in the products original packaging, the receipt stating the reason for the return and the Return Merchandise Number (RMA) to the address supplied to you by our customer service representative.
  5. Returns that do not include the RMA number or are received at the improper address will be returned to the sender at the senders expense.

RMA's which are not received within 10 business days of issue are void and will NOT be honored.

Order Cancellation Policy

All orders are automatically uploaded to our secure merchant processor which incurs fees. If you cancel your order BEFORE it has been shipped, you will receive a credit based on the full purchase price including shipping. If you cancel your order AFTER it has been shipped, the Product Return Policy Information listed at the top of the page must be followed. Orders which are refused at delivery will be assessed all of the applicable fees listed above - including the return fee, our incurred shipping fees.

Online Information Collection

TheBackStrap.com understands that Visitors to this Web site are concerned about the privacy of information. The following summarizes our privacy policies with respect to personally identifiable information that we collect through this Web site about individuals who use or visit this Web site.

When an individual consumer visits this Web site ("Visitors"), we may collect certain kinds of personally identifiable information. The information we collect will vary depending upon the function the Visitor selects and the information the Visitor provides. For example we may collect the following categories of personally identifiable information:

  • Name
  • Physical address
  • An e-mail address

Safeguarding of Personally Identifiable Information

TheBackStrap.Com understands the importance of appropriately safeguarding the personally identifiable information we obtain in the course of business operations. It is our practice to protect the confidentiality of this information, limit access to this information to those with a business need, and to not disclose Social Security numbers unless required or permitted by law.
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